Study visit to learn experience of advanced countries in e-government

European Union funded project “Support for Public Administration Capacity Building in Turkmenistan” conducted a study visit to the Republic of Estonia and the Republic of Finland during 17 November – 23 November 2019 with the aim to familiarize the representatives of Turkmen governmental institutions with the best European practices in the area of E-Governance and digitalization of public administration system.

The study visit was organized with participation of representatives of the Academy of Civil Service under the President of Turkmenistan, Ministry of Finance and Economy of Turkmenistan, Ministry of Foreign Affairs of Turkmenistan, Ashgabat City Administration, Ministry of Education of Turkmenistan and the project team.

The main objective of the study visit was to provide further support to the Beneficiary in exploring the best European practices, experience and approaches to Public Sector Reform, E-Governance and ICT Policy development and implementation in the selected EU member states.

During the first part of the study visit, the Turkmen delegation had meetings in Estonia with representatives of e-Estonia briefing center, Ministry of Economy and Communication of Tallinn, e-Governance Academy, City Government meeting hall, Government office of the Tallinn, Centre of Registers and Information Systems, Tallinn University of technology (TALLTECH).  Study visit participants learned about digitalization process, impact of digitalization in government services and citizens, achievements in this field and plans to innovate and modernize the digital system in Tallinn. Turkmen delegation discussed potential development of e-governance in Turkmenistan and future possible collaborations.

The second part of the study visit, the participants spent in Finland.  The Turkmen delegation attended meetings in digital municipality “Tiera”, Ministry of Finance of Helsinki, city administration office, population register center. The experts shared their practices in digitalization at the different sectors, plans to implement services to improve quality of life in Finland.

Valuable advice learned from the study visits was to start a digitalization from small but perceptible government services, which would motivate the citizens to support the application of digitalization widely.