Today – in the information era, a tendency towards the process of digitalization of all sectors of the economy is gaining momentum in the world. Based on this, by the Decrees of the President of Turkmenistan dated 15 September 2017, the Concept for the Development of the Digital Educational System of Turkmenistan, and on 30 November 2018, the Concept for the Development of the Digital Economy in Turkmenistan for 2019-2025 were adopted. Certainly, as a result of the introduction and development of the digital economy, the quality of the services offered to the population, as well as the quality of education, production, communications, trade, workflow, and in general all types of work will increase.
In his speeches, our Scientist Arkadag emphasizes the need to study the best international practices and take comprehensive measures to transfer all sectors of the national economy to the digital system. Therefore, in order to study the experience of developed countries in the field of digital governance, representatives of various sectors of the economy of our country made a study tour to European countries. Namely, from 16 to 25 November 2019, representatives of the Academy of Civil Service under the President of Turkmenistan, the Ministry of Finance and Economy, the Ministry of Education, the Ministry of Foreign Affairs of Turkmenistan and the City Administration (Hakimlik) of Ashgabat had a working visit to the cities of Tallinn, Republic of Estonia and Helsinki, the Republic of Finland. The visit was organized within the framework of the joint project of the Academy of Civil Service under the President of Turkmenistan and the European Union “Support for Public Administration Capacity Building in Turkmenistan”. During the working visit, the Turkmen delegation studied in detail the experience of European partners in the field of electronic document flow, digital management systems, digital education, digital commerce, and also got acquainted with the work of the Digital Registration and Information Centers.
According to the experts of the E-Estonia Center (e-Estonia), in the Republic of Estonia, 98% of the services are provided to the population via the Internet. Citizens have a personal identification electronic card with a unique number so that it is possible to order services and receive information on the existing national Internet portal. The portal contains all the information about citizens. Each of them, using a personal code, can visit his/her electronic account, see information about himself/herself and make use of the proposed range of services. In providing electronic services in Estonia, they use non-centralized information databases and servers. Each organization within its competence contributes and updates information about citizens in the portal. Therefore, the identity of a citizen who wants to use the service is established using an identification card or mobile phone. Access to the services is given within the framework of the author’s rights. This demonstrates the sheer scale of services provided in this country through a digital system. Also, as part of the working visit, the delegation of Turkmenistan familiarized themselves with the work of the E-Governance Academy of the Republic of Estonia in the field of the digital economy. Academy experts said that the use of Internet services is the right of everyone. For the first time, electronic services in this country began to be offered in 1997. At that time, the digitalization of services began in the spheres that were most in demand or those which are subject to excessive demands. An acquaintance with the activities of the Tallinn City Administration in the field of innovation and digital solutions was also substantive. It is reported that 7% of the city’s annual income is profit from the information and communication sector. Employees of the city administration make standing proposals for the introduction and development of the digital economy. In accordance with their experience, it is first necessary to adopt the legislative framework of the digital economy, after which it is necessary to gradually create an identification card for each citizen personally, introduce a high-speed Internet infrastructure, digitalize the most popular industries that provide services to the population, ensure uniqueness, reliability, security and ubiquitous identity information. Also, the Turkmen delegation visited the Tallinn University of Technology, where they got acquainted with the subjects taught at the university, developments, such as an “unmanned vehicle”, and the organization of library work. This university prepares Bachelor’s, Masters and Ph.D. students in information technology. The university takes an active part in the implementation of the digital economy in Tallinn and is the winner of the tender for the construction of the “smart city”.
It is noteworthy that in the Republic of Finland significant work is being conducted on the development of the digital economy, improvement of the quality and increases the range of services provided via the Internet. During the working visit and exchange of experience in the field of the digital economy, organization of electronic document flow and services, the Turkmen delegation visited the Tiera company, the Ministry of Finance, the City Administration, as well as the Population Registration Center. As noted by Mr. Jyrki Haltunen, as part of the digital economy, Tiera company, performing organizational work on information technology in the country, does not only work in the field of digital trade and services but also works on the implementation of the GIS (Geographical Information System) system in this area. In addition, there are currently hundreds of types of services in Finland in a digital system. The Turkmen delegation was greatly impressed by the plans of the Helsinki City Administration to use artificial intelligence to automate the “lion’s share” of services provided to the population. As it became known from the statements of employees of the Helsinki Population Registration Center, a specially developed digital authorization system is gaining popularity among the population and users. With its help, individuals and legal entities via the Internet can appoint their attorneys. In general, during the working visit to the Republic of Estonia and the Republic of Finland, the delegation of Turkmenistan got the opportunity to familiarize themselves in detail with the technologies used in the digital economy for the provision of services, electronic document management, electronic signatures, database management, digital trade, identification and authorization of persons.
Thanks to the selfless work of the esteemed President, ample opportunities have been created for studying and adopting world experience, for joint cooperation based on the achievements of digital education and the digital economy. The ability to make practical and effective use of these opportunities is necessary for each employee of the educational system.